Featured Fence Installation: AJ H. from Roseville, CA

A customer was having a hard time bringing herself to get a new fence installed. Read about how we helped her every step of the way so she could complete her project.
Jimmy Soldatos
Jimmy Soldatos
Last Update:
October 21, 2021

Project Specifications

Fence Style: Dog Eared Nail-Up with 3' Retaining Wall

Fence Material: Con Common Redwood

Length: 110 Linear Feet

Request Date: August 3rd, 2018

Installation Date: September 25th-27th, 2018

AJ's 20-year-old fence was about to fall down and needed to be replaced. Recently widowed, she was initially overwhelmed by the thought of finding someone to replace her fence. She received bids from a few different fence companies in the Sacramento area and decided to go with Ergeon because we:

Harold, our on-site estimator, was the first company representative AJ got to meet. While taking measurements and inspecting the project site, he noticed that the retaining wall needed replacement as well. Harold took his time to explain why he had recommended to replace the retaining wall and AJ couldn't agree more. AJ appreciated the fact that Harold stressed the importance of a solid retaining wall, which would carry the weight of the fence.

AJ was initially told that her project would be scheduled within the next 20 days, yet, the project ended up being scheduled much earlier than expected.

On the day of the project start date, she got a call from Marcos, the crew lead. He asked AJ to confirm whether she wanted the bracing to show on the inside or the outside of the property. This made AJ feel she was a part of the process, and she appreciated that we consulted her before going through with the installation.

When he project was done, Marcos had clearly thought ahead. He had left a section open, so AJ would not need to drive her car around to see the outside of the fence. Gentlemanly he held her hand to help her step over the tall retaining wall, so she could inspect the work from the other side.

Reflecting on her overall experience, AJ said: "I felt like I was in a home improvement reality show: they took the dilapidated ugly duckling fence and in three days, transformed my fence to a Redwood Beauty! I would give Ergeon a 5+5 star rating if possible."

Interested to see what Ergeon can do for you? If you need to have your fence replaced, click here to request a free quote.

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