From Start to finish! When I was getting quotes from Ergeon as well as other local fencing companies, I was impressed with Penelope's customer service and Ergeon's website that had much more details on the various options available. Even how far the fence posts were put into the ground! Penelope provided me with many quotes on the various options which was very helpful. They had a price range from the very simple "Good Neighbor fence" (which is what I chose) all the way up to the fancy fences with a kick board on the bottom and lattice work on the top! The prices were either comparable or less than the competitors. Once I agreed to go with Ergeon, I completed an easy online agreement form (from my phone). And was then contacted by Magdelena, who was also very responsive with great customer service. She helped to schedule the work and confirm that everything was done to my satisfaction before payment was made after the work was completed. When Roy and his team came out to do the fence replacement, they were very courteous. It was raining that day and they were concerned about tracking mud on our backyard lawn, so they removed a few boards from another fence so they could bring in their tools and wood for the new fence through it without crossing the lawn. They let me film them and take pictures as I wanted to learn from them as well. It was a 45 foot section of fence that they replaced. They started around 9am and were done before 1pm! They were very professional at replacing the fence with no corrections that needed to be addressed when I inspected the work. They also did a good job at removing the old fence and cleaning up as well. I would highly recommend Ergeon to anyone else looking for some fence work.
Roy lives in Oakland. Something about Roy's family. Something about Roy's years of experience building fences. Something about Roy's licenses and certifications.