Frequently Asked Questions

Fence 101

Why should I replace my fence vs. repairing it?

  • It’s very hard to just repair parts of a fence since the panels are structurally connected. If someone offers you a repair, they may break other parts of the fence as they are removing panels and then it may end up costing you more.
  • If you only repair parts of the fence, you’ll have mismatched panels that have aged differently. This creates a generally undesirable appearance.

What is the fence warranty?

We offer a five-year warranty which covers any workmanship or installation related issues. Our Quality Assurance expert will examine each case individually and provide a solution. Please note that wood is an organic product and by nature has knots, black marks, and can crack, discolor, expand, contract, bow or twist. Some of this is to be expected and is not considered defective nor covered by warranty. Any defective material will be visible within weeks of the installation.

How much should I expect to spend on my fence installation?

Your fence installation depends on linear footage and the type of fence you choose. To provide you a fast and hassle-free quote, we create an exterior blueprint of your property through publicly available satellite imagery and base your price off those measurements.

How long will my new fence last?

Because we typically use redwood for our fences, you can expect a lifespan of around 25 years with regular maintenance. Other types of lumber will typically only last 5-15 years because they’re not as resistant to rot and insects like redwood is.

How long does my fence installation take?

It typically takes one day to install 60 feet of fencing if there are no added challenges. Hard soil conditions (which require hand digging) and extreme slopes can slow our crew down.

How do you calculate my fence project price?

Pricing is based on linear footage of fencing you need. We confirm those measurements in person during an on site visit. The type of fence you choose and whether or not it has a gate also affects the price.

Can you install a gate?

We can also install a matching gate, for an additional charge. Gates are made of the same material as your fence and have a powder coated latch so you can lock it.

Can you do a fence repair?

We are not providing repairs at this time. Warranty and liability limitations, along with our commitment to quality do not allow us to reuse any material on site.

Can you reuse my existing posts?

Unfortunately we cannot. Due to warranty and liability limitations, along with our commitment to quality, we're unable to use or reuse material that you already have on site. This includes, but is not limited to, posts, rails, pickets, brackets, and other material installed by someone other than Ergeon.

Can you replace a portion of my fence and attach it to a section in good condition?

If you are interested in having a portion of your fence replaced and attached to an existing section of fence, we have specific procedures in place to handle this. More information, including schematics, can be provided upon request.

I’d like a fence that isn’t outlined as an option. Do you offer additional varieties?

We don’t offer other fence types at this time.

Driveway 101

Why should I replace my driveway vs. repairing it?

It’s very hard to just repair parts of the driveway since the sections are connected. If someone breaks apart the existing section to replace it, it can easily break adjacent sections as well, which will cost you more. The new section also may not match in color with the old section as concrete and pavers do change appearance as they age. Crack repair is potentially possible but it does not structurally repair the slab and the aesthetics will never match. A full replacement addresses these concerns.

What is the driveway warranty?

Pavers: Ergeon guarantees the quality of materials with the manufacturer’s lifetime warranty and all of Ergeon’s workmanship for twenty five (25) years following the completion of the project. Site inspection revealing any paver breaking, shifting, or moving stemming from any defective workmanship or defective material will be fixed and/or replaced at no additional charge. If any issues arise within this time frame, reach out to your Project Manager with a description of the issue, location on the project, and pictures. Ergeon will send a Regional Manager for site inspection.  All warranty claims must be verified and approved by Construction Manager prior to any repair or replacement being approved.  Pavers replaced under warranty will be replaced with new stock and may not perfectly match heavily weathered or aged pavers on site.

Concrete: We guarantee the quality of all materials and work for one (1) year following the completion of the project. Our in-house Quality Assurance expert will examine each case individually and provide a solution. Please note that concrete as a material will inevitably have some hairline cracks especially as California has frequent earthquakes, any cracks thicker than a nickel are considered a structural issue and not cosmetic.

Ergeon does not warranty damage or defects that are not caused by workmanship or material defects, including but not limited to the following:
• Excessive weight on the surface such as oversized vehicles.
• Earthquakes or natural ground shifts of an excessive nature.
• Heavy objects stored on the surface for an extended amount of time.
• Indications of abuse from cars, machinery, heavy objects, etc.
• Tree and plant roots that cause lifting.
• Excavation or digging done within 5 feet of pavers.
• Damage caused by maintenance such as edging, weeding, mowing, or power washing.
• Failure to notify Ergeon in a timely manner of a repairable issue that leads to further damage.
• Any work done by a third party that affects the paver installation.

How much should I expect to spend on my driveway installation?

Your driveway installation price depends both on the square footage, the type of materials you choose, and site factors such as soil type, drainage, or vegetation around the driveway such as large trees. To provide you a fast and hassle-free quote, we create an exterior blueprint of your property through publicly available satellite imagery and base your price off those measurements.

How long will my new driveway last?

We use high-grade specifications of fresh base rock, rebar, and a minimum of 4 inches of 3500 psi concrete or high-grade pavers, so your new driveway will typically last 20-30 years. For comparison, driveway installations that don’t match our specifications will only last 5-15 years. Cracks are expected in all concrete driveways after even a couple of years but you should experience no structural issues for many years.

How long does installation take?

A typical installation takes 3-5 days for 600-800 square feet. On day one, we will demo the existing driveway, excavate the area, and haul away the debris. Then we will lay down the base rock and install rebar for structural rigidity.

  • For a standard concrete driveway, concrete will be poured in, then finished with a broom finish or stamped and stained. After the installation is complete, it will take at least 7 days to cure the concrete (allowing for a complete chemical reaction of the cement) before the driveway can be used for anything other than walking.
  • For a paved driveway, sand will be poured in, then pavers will be installed. Paved driveways can be used after 1-2 days.

How do you calculate my price?

Pricing is based on the square footage you need. We confirm those measurements in person during an onsite visit. The type of driveway you choose also affects the price.

Can you install pathways?

Yes, we can install pathways to match the driveway design you choose both for front and back yards.

I’d like a driveway that isn’t outlined as an option. Do you offer additional varieties?

We do not offer other driveway materials or patterns at this time.

Pricing & Payment

How can I pay for my service?

Payment is collected in full once your job is complete. We offer several payment options. Credit Card payment, Check Payment (by mail or over the phone), and Payment via Bank Transfer (via the link on our invoice).

How is the payment done? Can I pay everything after the project is complete?

For smaller projects you can pay when the project is complete and you have signed off. If you are not home for the final walk-through, you have 24 hours to call us, should you not be satisfied with our work. In this case, we will send either our QA specialist to assess the issue or arrange for our crew to return, if the error is obvious.

Larger projects are split into phases and customers are expected to pay after the completion of each milestone.

Do you do split billing?

Since our contract is with you, we are legally obligated to only bill you for the service. Nevertheless, our detailed quote provides a cost break-down by side, in order to facilitate any financial conversations you may want to have with your neighbors.

When do I let you know how I would like to pay?

Before your project is scheduled, our project manager will take a note of your preferred method of payment.

Why did I need to enter my credit card information, if I want to pay by check.

We do not charge your credit card, unless you give us permission to do so. We ask our customers to enter their credit card information for security reasons only.

Where do I send my check to?

We will be emailing you our mailing address. Please note your Order # on the Memo Line of your check.

May I send you multiple checks (my neighbor's and mine)?

Yes, but please put all the checks into one envelope. Please note your Order # on the Memo Line of all the checks.

Is my credit card information safe?

The safety of your information is extremely important to us! To keep it safe, your payment information goes directly to Stripe, a PCI Level I certified payment processing system that securely stores credit card information and processes your payments. Your payment information is never stored on our site.To learn more about Stripe’s security features, please visit:

Why is there a 2% credit card fee? I did not see that when I approved the project.

We have added a 2% processing fee for all credit card and debit card purchases. When you entered your credit card information before officially approving your quote, you should have seen a clarifying message that a 2% surcharge will be applied to all credit card purchases.

Is there a financing option for home improvement projects?

You can finance your next home improvement project by applying for a home improvement loan. To learn more, go to How To Finance Your Home Improvement Project

Service Policies

How does the satisfaction guarantee work?

On the last day of your project, we’ll do a final walkthrough with you to make sure you’re happy with the quality of work. At that time, you can point out any areas of concern. If we missed any part of the work outlined in your quote, we will make sure to complete it, no questions asked.

How do you ensure quality?

Our in house Project Manager is available to support you and our installers in case of technical questions and/or issues. In addition, our rigorous Quality Assurance Process ensures we meet high quality standards and city guidelines. This means your project will be sturdy, the job site will be clean and safe, and if by some chance anything were to happen, we have a million dollar insurance policy to back us up.

We also have a satisfaction guarantee and you can inspect the job upon completion and compare with the promise in our quote.

I have approved my quote, who do I call / text / email if I have questions?

Please feel free to call, text, or email your Project Manager directly, so any delays can be avoided. We will make sure to get back to you in a timely manner.

Fence Installation 101

Why does my property need to be marked before installation?

Under California State Law, your property must be surveyed by an Underground Service Alert organization before any digging can take place.

We Call Before We Dig for each and every project, even if we replace an existing fence line. Over time, erosion and tree roots may have changed the location and depth of lines and your utility company may have done work since the fence was installed. By marking the digging area and utilities, we help ensure the safety of our contractors and your property. The spray paint we use to to mark the work area is water soluble and will wear off over time.

How long does it take to get the dig permit?

Once the property has been pre-marked for your local utilities company, it will take up to 3 business days to receive a confirmation of whether work can start.

Does the dig permit have any added cost?

No, it is a free service provided by 811 North, also known as Call Before We Dig.

Will you give me a heads up for the pre-visit?

Yes. We try to give at least one day's notice before scheduling a pre-visit for the next day.

Do I need to be home for the pre-visit?

You do not need to be home for this pre-visit, unless you want to discuss any specific issues related to your particular project.  

All we need is your permission to enter the property, so our installer can mark for utilities and take a look at the site and verify measurements.  We will give you a heads up, so you can leave the gate open for us and keep pets inside that day.

I need to make arrangements for the pre-visit because I have dogs / other access issues / I am uncomfortable leaving the gate open.

No problem. We always try to work with you and find a time when you can meet the installer. Sometimes it may be possible to verify measurements from your neighbor's side, if you help us coordinate with them.

What time will you arrive for the pre-visit?

It is difficult to give you an exact time. Our installers typically do their pre-visits when they are working on another project close by to your home.

How do I know that someone came by for the pre-visit?

If you met with one of our onsite estimators and your property was not marked at that point, you will see a white arrow curbside and/or white flags close to your gate or along the new fence line.

How quickly can I get on the installation schedule?

We try to get your project scheduled within 20 days of your quote approval date. In some cases, scheduling can take a bit longer. Examples are: weather related delays, removal of vegetation or trees, and changes to the project scope.

When will you arrive for the installation?

Our crew will arrive between 8 - 10 a.m. on the day of the installation. We allow some buffer for traffic and material pick up.

Do I need to be home for the fence installation?

Yes, please aim to be home between 8-10 a.m. for an initial walk-through. Then once more when the crew is finishing the installation to do a final walk-through. This minimizes miscommunication and ensures the best outcome for you.

Can you start framing the same day that the posts are set in concrete? Doesn't it take at least one day for the posts to set?

By the time all posts are set in concrete, it has dried enough to start the framing. We add the pickets last. It takes at least 30 days for the concrete to fully cure, so please do not move the fence and test it for stability.

Will you haul away the debris?

Yes, we will haul your old fence boards away.

Will you also remove additional debris, such as old yard furniture?

Unfortunately we cannot remove additional debris, as different types of debris need to be disposed of separately at the landfill.

Will you put up a temporary fence for the pool/dogs/chickens?

It is the homeowner's responsibility to arrange for temporary fencing if there is a pool on the property and the project takes more than one day. Please keep all pets either indoors or in a secure area, separate from where our crew is working.